Client Testimonials

"Barbra Miner's exceptional facilitation skills created a safe environment where experienced physicians could practice and develop the communication skills needed to resolve difficult patient situations.  Barbra's ability to give specific and gentle feedback to each physician helped build their confidence and willingness to try new skills for building trusting relationships, expressing empathy, and showing respect to both their patients and patients' family members.  Barbra led physicians in creating a customized resource of personal key phrases and Top 10 Best Practices to use for improved patient satisfaction and outcomes.  Barbra is both confident and kind, and understands the power of providing excellent service.  I would highly recommend Barbra as a valuable resource for any organization."

— Kathy Biagi
Western Regional Manager, Customer Focus, Inc.

"The Skills Clinics facilitated by Barbra Miner helped our physician group, Pacific Hospitalist Associates, improve our patient satisfaction scores. Our HCAPHS have increased.  An unexpected side benefit after 20 years in practice is that as my patients are happier, I, too, have experienced greater job satisfaction.  I would recommend the Skill Clinics course to any group seeking to improve patient satisfaction."

— Weston Chandler MD SFHM, FACP President, Pacific Hospitalist Associates

"Barbra Miner is the consummate professional. Her expertise in leadership, mentoring and coaching has been invaluable to my managers and staff for over 20 years. She is articulate and knowledgeable about every aspect of strategic and transformational leadership and management. Her insights are credible and practical in any professional practice environment. Ms. Miner is innovative in her teaching strategies, flexible in her thinking, and creative in addressing any issues as they arise. She is impressive in all that she does and I strongly recommend her services to any individual or organization looking for excellent consulting services."

— Dr. Rosanne Silberling
Former Dean of Nursing Education, West Coast University

“If you're looking for the highest level of leadership development professionalism, coaching skills, and overall business acumen proficiency, than look no farther. You've found it in Barbra Miner! I have had the distinct honor of partnering with Barbra on a number of training and development projects over the past 5 years, and every time she has consistently delivered a quality experience to the participants and  a robust partnership with her clients.”

— Tom S. Martine
Principal Learning Consultant , Kaiser Permanente , Oakland


"Barbra Miner asks the right questions, evaluates the responses and makes appropriate recommendations for the right intervention. Barbra's many years of experience in training and development have equipped her with the knowledge, skills and expertise to meet a client's needs and ensure objectives are met."

— Anne St. John, Director of OD and Training for Memorial Care Health System

 “Barbra Miner partners with leadership on training the workforce, implementing leadership development strategies, developing reward and recognition programs, and creating peak performance in the workplace.  Leaders can have a positive impact on their bottom line by working with Barbra, as she demonstrates her ability to sustain peak performance, self-motivation and service-orientation from employee groups.  Barbra Miner is the individual who will deliver and unleash the limitless talents of your workforce.” 

— Carole Erken, Director of Human Resources, Kaiser Foundation Health Plan

“I found Barbra Miner to be extremely personable and easy to work with. She listened to our needs, suggested things about which we had not thought, and provided exactly what we wanted. Barbra is a creative, yet detail oriented person who provided excellent services at a reasonable cost. I'll definitely hire her again.”     

— Dr. Ronni Sanlo, Former Senior Associate Dean of Students,
Student & Campus Life Program Director and Adjunct Professor, UCLA

"Barbra demonstrates excellent leadership abilities based on principles, value, and integrity. She has a consistent optimistic and upbeat attitude, meshed with a professional, even-handed, relaxed but determined way of getting work done. She has a wealth of experience in linking people together. She is a superb communicator, educator, and planner in organizing meetings and events."

— Edward Wang, MD, Former Chair, Regional Clinician-Patient Communication Team, Southern California Permanente Medical Group


"Whatever level of leadership you have, challenge yourself and others to use less directing and controlling behaviors and instead look to create a focused and inspired workplace. Customers are requiring that organizations move toward an environment of internal cooperation to create truly innovative new products and services." 
– Ken Blanchard
"Leadership is the capacity to translate vision into reality."
— Warren Bennis, author of  On Becoming a Leader, co-author of Re-Inventing Leadership:Strategies to Empower the Organization
"Although leaders of health care organizations large and small believe that impressive service is critical for mission fulfillment and competitive success, they want managers to take the bull by the horns, and with a high degree of autonomy, lead service improvement initiatives." 
— Wendy Leebov, co-author of Achieving Impressive Customer Service

"We build our pyramid differently.  Our most important priority is our employees, and we strive to deliver proactive customer service to them.  Our second most important customers are our passengers."

— Colleen Barrett, Past President, Southwest Airlines
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